Driven by a perfect storm of changes in customer behaviour and overall market challenges, the automotive business landscape has changed dramatically over the last years. Customer’s – old and new – discovered in the internet a new eco-system allowing them to explore their future purchases in advance of visiting showrooms, or comparing service prices before moving on to booking their car service on-line. Moreover, since 2008, fuelled by the world economic crisis, competition – from other OEMs or, in the case of aftersales, from independent repairers – has become sharp and fierce.

Meeting customer’s expectations is, therefore, the new baseline, below which the game cannot even be played. In order to succeed, car manufacturers need to ensure their business moves away from being the traditional vehicle focused transaction, to a customer-oriented  experience. They will need to ensure they are strategically and operationally fit for the physical and digital battleground.

WHAT CAN (IN THAT SPACE) DO FOR YOU?

(IN THAT SPACE) will work with you to design the strategy and develop the operational tools allowing you to grow and run your automotive business, in particular your aftersales sector, in the most efficient and productive way.

We will use our expertise to help you design custom-made, flexible and sustainable solutions to optimise your business processes, maximise the effectiveness of your value chain activities and enhance your customer’s experience.

As a result of our business development activities you will enhance your business profit, increase your customers’ recommendation and satisfaction scores and maximise employees’ engagement.

WANT TO KNOW MORE?

Contact us via info@inthatspace.com or use the form below.